Service terms
Who we are
These terms are between you and Quick Schengen Documentation Ltd ("we", "us"), a company registered in England and Wales, number 17569355, with its registered office at 24 Pipistrelle Drive, Kidderminster, England, DY10 3FL.
What we do
We are a private service that helps UK residents prepare Schengen visa applications and book visa appointments. We are independent: we are not part of, or endorsed by, any embassy, consulate, government, VFS Global or TLScontact. You could apply directly yourself without paying us.
No guarantee of a visa
Only the embassy or consulate decides your application. We cannot guarantee approval, appointment dates or processing times, which are set by the authorities and visa centres.
Your responsibilities
- Give us complete, accurate and truthful information.
- Provide only genuine documents. We will not submit documents we believe are false.
- Check the application and documents we prepare before you submit them.
- Attend your appointment on time with the documents on your checklist.
Fees and payment
Our prices are shown on our website and confirmed in writing before you pay. Embassy, visa centre and any optional third-party costs are separate. For the Complete Visa Service, a £45 deposit is due to open your case, and the £130 balance is due once your appointment is confirmed.
Cancellations and refunds
Our refund policy forms part of these terms.
Our liability
If we make a mistake, our liability is limited to the service fees you paid us for that application, except where the law does not allow this to be limited. We are not responsible for decisions, delays or fees of embassies, consulates or visa centres, or for travel costs you pay before a visa is issued. We recommend not booking non-refundable travel until your visa is granted.
Complaints
Email info@quickschengendocumentation.co.uk with "Complaint" in the subject. We'll acknowledge it within 2 working days and give a full reply within 14 days.
Law
These terms are governed by the law of England and Wales. Your statutory rights as a consumer are not affected.