Privacy policy
Who is responsible for your data
Quick Schengen Documentation Ltd (company number 17569355, 24 Pipistrelle Drive, Kidderminster, England, DY10 3FL) is the controller of your personal data under UK GDPR and the Data Protection Act 2018. Contact us about privacy at info@quickschengendocumentation.co.uk.
What we collect
- Enquiry details: name, phone, email, destination and travel dates.
- Application details: passport and UK residence information, employment or study details, bank statements, travel plans and any previous visa refusals.
- Payment records: amounts and dates. Card details are handled by our payment provider; we do not store them.
The readiness check on our website runs only in your browser. Your answers are not sent to us or stored.
Why we use it
- To answer your enquiry and give you a quote (steps before a contract).
- To prepare your application and book your appointment (performing our contract with you).
- To keep business and tax records (legal obligation).
- To deal with complaints and protect against fraud (legitimate interests).
We never sell your data and we don't use it for unrelated marketing without your consent.
Who we share it with
Only as needed to deliver your service: the embassy, consulate or visa centre you apply through, travel insurers when we arrange your insurance, our payment provider, and IT providers who host our email and records under contract. Some of these may process data outside the UK; where they do, we rely on UK adequacy regulations or approved contract clauses.
How long we keep it
Application documents are deleted within 12 months of your visa decision unless you ask us to keep them for a future application. Financial records are kept for 6 years, as UK law requires.
How we protect it
Our website uses encrypted HTTPS connections. Your documents are kept on access-controlled systems available only to the staff working on your case.
Your rights
You can ask to see, correct or delete your data, to restrict or object to how we use it, or to receive a copy to move elsewhere. Email us and we'll respond within one month. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website does not set tracking or advertising cookies. Our web fonts are loaded from Google Fonts, which receives your IP address to deliver them.