Refund and cancellation policy

Last updated 11 November 2026

What you pay for

Our service fee pays for the work we do on your application: the consultation, checklist, cover letter, forms, appointment booking and tracking. It is a fee for work, not a fee for a visa. Embassy and visa centre fees are paid to those organisations, so we cannot refund them.

• Deposit: £45 opens your case on the Complete Visa Service.
• Balance: £130, due once your appointment is confirmed.

If you cancel

• Before we start work on your case, we refund your deposit in full.
• Once your appointment is booked or your documents have been prepared, the work is done and the fees paid for it are not refundable.

Under the Consumer Contracts Regulations you normally have 14 days to cancel. When you ask us to start work straight away, you agree that if you cancel within those 14 days you will pay for the work already done, and we refund the rest.

Our Accountability Promise

If your visa is refused because of a documented mistake on our side, we refund our service fee in full. Examples are an error we made on your application, a document we were responsible for checking but missed, or a deadline we caused you to miss. You won't need to argue the case: we'll tell you whether the error was ours.

The refund covers our service fee. It does not cover third-party costs such as the appointment or insurance fees, or the embassy fee.

What the promise does not cover

• Refusals based on the embassy's view of your circumstances, such as finances, travel history or ties to the UK.
• Information you did not tell us.
• Documents that were not genuine.

If we think your case is weak, we'll tell you before you apply.

How to ask for a refund

Email info@quickschengendocumentation.co.uk with your name, case details and, for a refusal, a copy of the refusal letter. We reply within 5 working days. Approved refunds go back to your original payment method within 7 days of us confirming the refund.